Shipping Policy

At Macchinelli, we do our best to ensure that your barista accessories reach you quickly and in the best possible condition.

  1. Delivery areas

We deliver throughout Europe, including the European Union and European countries served by our carriers.

The delivery options and fees applicable to your order are shown at checkout.

Standard delivery: free for most of our products, unless otherwise stated on the product page or in the cart.

Priority delivery: available as a paid option.

  1. Delivery methods and times

Order preparation

Orders are generally prepared and handed over to the carrier within 24 business hours.

Standard delivery, free on most products

Estimated delivery time: 5 to 10 business days after dispatch.

Tracking included.

Priority delivery, €4.95

Estimated delivery time: 3 to 6 business days after dispatch.

Paid option, available at checkout.

Tracking included.

Delivery times are expressed in business days, excluding weekends and public holidays, and may vary slightly depending on the country, busy periods such as Christmas or sales, or circumstances beyond our control such as bad weather, strikes, etc.

  1. Delivery conditions

Delivery service:

Deliveries are made to the entrance of your home or to the address provided when placing the order, by a local partner carrier.

Tracking and confirmation:

Once your order has been dispatched, you will receive a confirmation email containing your tracking number, allowing you to follow the progress of your parcel in real time.

Flexible options:

Depending on the practices of the carrier in your area, you may:

be contacted by email, SMS, or phone for a delivery time slot,

authorize delivery to a designated place, for example with a neighbour, in a safe place, or at a pick-up point if offered by the carrier.

  1. Absence during delivery

If you are absent, the carrier may:

leave your parcel at a pick-up point or local depot,

or schedule a new delivery attempt.

Detailed information is usually provided on the delivery notice or in the online tracking.

We invite you to check your tracking regularly to avoid the parcel being automatically returned to the sender.

  1. Delayed or undelivered parcel

If the estimated delivery time has passed and:

the tracking has not been updated,

or you have not received your parcel,

please contact us with your order number and tracking number.

We will open an investigation with the carrier and get back to you with a solution, such as a new shipment or a refund, depending on the situation.

  1. Parcel damaged upon delivery

If the parcel arrives visibly damaged:

Take photos of the parcel and the product.

Report the issue to the delivery driver if possible.

Contact us as soon as possible so that we can offer you a suitable solution, such as a replacement or refund depending on the situation.

  1. Customer service contact

For any question regarding your delivery, a delay, tracking, or a shipping option, you can write to us at:

contact@macchinelli.com

We will reply as soon as possible so that you can enjoy your coffee ritual with peace of mind.